At RoverIsland, we are dedicated to providing our customers with high-quality products and exceptional service. We understand that sometimes, you may need to return or exchange an item. To ensure a seamless experience, please read and familiarize yourself with our Return & Exchange Policy below:

1. Eligibility for Returns and Exchanges:

1. Items must be in brand new, unused, and unworn condition, with all original tags and packaging intact.
2. Returns and exchanges are generally accepted within 30 days from the date of purchase. Please review the specific return/exchange period for each product, as some items may have different policies.
3. Some items, such as personalized or customized products, perishable goods, and final sale items, are not eligible for return or exchange.

2. How to Initiate a Return or Exchange:

1. To initiate a return or exchange, please log in to your RoverIsland account and follow the online instructions in the "Order History" section. You will need to provide your order number and a reason for the return or exchange.
2. If you encounter any difficulties, you can contact our dedicated customer service team for assistance.

3. Shipping Costs:

1. If the return or exchange is due to an error on our part (e.g., wrong item shipped, damaged item), RoverIsland will cover the return shipping costs.
2. For returns or exchanges initiated for any other reason (e.g., change of mind, incorrect size ordered), the customer is responsible for the return shipping costs.

4. Refunds and Exchanges:

1. Upon receiving your returned item(s) and verifying their condition, we will process your refund or exchange.
2. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s).
3. Exchanges will be processed promptly, and replacement items will be shipped as soon as possible.

5. Additional Information:

1. Refunds will only include the cost of the item(s) and applicable taxes. Shipping fees are non-refundable.
2. If you receive a defective or damaged item, please contact us immediately, and we will provide instructions on how to resolve the issue.
3. All returns and exchanges are subject to RoverIsland's discretion and approval.
4. If you made an in-store purchase, please refer to the return and exchange policy displayed at the physical location.